The world around was still the same

Tough phases are bound to be a part of everyone's lives. Likewise are the good phases. You never know what phase is the person sitting right next to you in the bus is going through. You never know if her eyes were red because she was crying unable to let out her tears or was it the mistake of the kajal that made her eyes go red. You never know if he was sleepy or was it the pressure of disappointment that made the blood rush through the veins in those white eyes. Phases are a part of everyone's lives but none show them to the world around. When the phase is going on the person has no idea of what's happening around in the world. The moment one is out of it and comes into realization of the world around, what s/he sees is quite astonishing. The world around is running the same way like before completely deaf and blind to the kind of phase one has just gone through. This is the real truth of this world.

Different phases of life make us go through different feelings and emotions. Some can be expressed in front of others while some can't be. In fact, differentiating between happy or tough or learning phases is also very difficult and the distinction is solely decided and felt only by the individual going through the phases. People in the world around might have gone through the same phases but yet might be completely helpless to empathize with the person. As a result, the individual is left all alone to go through the phase and grow through it. None is spared from these tests of life. It's a lonely battle out there. Everyone is involved in such lonely battles in their own respective lives while none of such battles are exposed to each other. The moment we are out of our homes to face the world, we get back to our normal selves who seem to be carrying on with life just like how it was before. The lips widen to smile big and the speed catches the legs to not miss the bus to office. We become the same part of the world which seems completely unchanged for a person who has just got out of the toughest phase of his/her life. All of us do know it very clearly that humans are mortal. All of us might have born to different parents but the mankind is one single community. Animals or machines might be unable to understand about your phases but other human beings definitely can. Yet we don't share with the world what's happening in our lives. Reasons are many because, at the end of the day, all of us are just humans, neither animals nor machines.

The moment we are unable to get the expected responses from the world around, we start blaming the entire world and make generic statements that the world is cruel, bad and sad. All that you see in the world is what is occupying your mind at that current state of mind. When you're happy everything that's colourful and bright in the world catches your eyes. When you're hurt only resentment and discouraging statements fall into your ears. When you are completely clear without any expectations or anticipations coming out just after a tough phase the world reflects the same. It doesn't show any expectation out of you and is completely unaware of the kind of anticipations that you shall make out of it. I saw the same as I came out of one of the challenging phases of my life, the world around was still the same.

Customers love service

I myself have been a repeating customer for many businesses which have served me really well. In business you have two main streams. One is the product and the other is the service. Some create products for the customers to serve them while some provide services directly to the customer. Some businesses combine both of them by offering you services to their products. Steve Jobs was one man who always focussed on giving maximum user satisfaction in the usage of any of the apple devices. The key here is the customer's satisfaction.

No matter how wonderful your product is, if the customer is not treated well when s/he comes to you for the purchase then you won't get the sale. Sometimes in spite of knowing that a better product is available somewhere else customers prefer to go back to those vendors who served them well during their previous purchases. This is quite natural though its against the logical reasoning of choosing a better product at a better price. The simple reason being sales do not happen over logic. Customers buy out of feelings and emotions. A very simple example for this is the purchase of clothes. Anything that you put on that can cover your body and give protection can be worn logically but the irony is people prefer to wear clothes in which they look better than what they really are. In fact wearing stylish clothes has got entangled with prestige issue nowadays. All these happy and pride feelings are just emotions without any mathematical logic. So whosoever can win the emotions of the customer through a charming service shall get the sale.

Service is all about a smile, respect and thank you. If you can serve the customer smilingly with complete respect to his/her choices and thank him/her for giving you the chance of helping him/her then you can be cent percent sure that the customer is satisfied with your service and shall come back to you for a repeated sale. Customer is the King and he needs to be served well and satisfied and he shall return to you soon and often. Shower some of your sales lessons on is.mohanbn@gmail.com

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Let's make time

In this busy world where we are struggling to make a living everyday seldom we remember that once upon a time we were just small babies who couldn't even speak but only smile and cry. In the rapid pace of the ongoing events we seldom find time to talk to our own family. Where can one expect to have time and patience to spend with a small baby which is just few days old? All of us are into the cloud computing world of messages, emails, phone calls so much that we have forgotten the feeling of personal touch. Touch screen smartphones can definitely never satisfy the feeling of a personal touch. A baby remains a baby only until its a baby. I felt guilty that I couldn't go and see my nephew who was born just seven days before because of the work pressure that was pounding on my head. But at last I made time for him and I feel happy about it.

It was such a wondeful feeling of taking the 7 days young baby in my arms and I was smiling at it continuously. Proabably it couldn't understand even if I spoke in 6 different languages as I am a multilinguistic inspirational speaker. I just had one style of communication possible which was just a big wide SMILE. This newborn in my hand was way lighter than the dumbell that I use during my workout but I had to have extreme care while holding it. It just blinked its eyelids seeing me and smiling back at a new face after entering this world on the 7th day. I had to walk for more than 2 kms due to lack of bus facility just for these few precious moments of holding the newborn nephew of mine in my hands. I desperately felt that I had to make time for him. Meeting him was not on the to-do list of work or hobby or recreation but it was the topmost on the priority list of life which I had already procrastinated by seven days. Finally I had made it. Friends! at the end of the day all of us are just humans. No wonder that we have to study and work in order to make a life but remember that at the end of the day you can have only 3 full meals a days and that too until your stomach says its full. I know that there are competitions surrounding you pushing you forward everytime you try to halt for something. Inspite of all these ratrace it's very important to build the bond of family and relationships. Events such as a new childbirth, marriage, festivals are few occasions that have been culturally constructed by our ancestors to develop strong unified bond among families. Please make time for them.

I hope everyone celebrated friendship day with wishes, gifts, parties today. My celebration of this friendship day was with my new 7day young friend. His face still comes in front of my eyes as I type these lines. I wish him a wonderful life ahead. Also wish all of you a very happy friendship day once agian. Keep smiling....................

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A day to start with

As I start off my blogging in the morning itself today I feel that today is a bit different than other days. I am feeling sad on one side that I missed my gym today but on the other side I am atleast content that I have used the same time to write my blog. Seeing the positive side of anything is very important else you might just end up in the pit of guilt from which it is hard to come out. But as I just glance through the imagination as to what all I would be doing today it all seems covered up with lot of stuff. Very important for me would be to make sure that my priorities are addressed in the right order throughout the next sixteen hours. That's why I named this blog as 'a day to start with'.

Amidst so many work that is clogging our mind, we seldom get time to visualise something that will happen in future. Most of the times either we are busy contemplating what happened in the past and why it happened or our brain is completely busy in completing the present task at hand. Friends! just give ten minutes early morning even before you think that your day has started to just visualise as to how you want this day of yours to be. Just try to imagine yourself smiling all the day, making people feel good, completing lot of tasks without any tension and be lively and energetic all through the day. You can set the set of values that you will be following today no matter what happens. You might just decide to be helpful to anyone you find who is in need of help. You can easily plan the duration of time that will be required to complete any major work. More than that when the mind is free in the early morning and trying to search for a clear plan, all those tasks that seek your highest attention come on your mind immediately. Make sure that you're just putting all those thoughts into a neat To-Do list so that your mind doesn't have to worry as to what to do next when it is engulped in confusion. You can even list out the people with whom you would want to connect either through internet or phone or a personal meeting. Even that person will feel happy that you planned to sync up with him/her. Let's spread happiness folks!!!!!

The biggest advantage of this ten minutes of thought-process early morning before you start your day is that your day will get organised to the best perfection level. I can challenge you that most of the times we can't remember what have we done on most of the days. All of them seem similar rather same and there would be no special moments to remember a day barring a very few exceptions of occasions of celebrations. Why not strive to make everyday a memorable one only if you can plan in those early ten minutes of the day as to what you
would be doing today to make sure that this day remains in your memories forever!
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Surprise the saboteur

It was a long tiring day continued to night but I just don't feel that tiredness when I come online for blogging to share the lesson of the day with my dear pals. We humans have a tuned mindset in many regards. Few of them are like we follow certain things only if they are interesting enough else however valuable they are we neglect them, we celebrate success and victories and enjoy every bit of it but we are totally sad and depressed whenever we face a defeat. We are happy when we are praised and angry when fought with. This world is not pure enough to leave you to play as per your wishes. There are checkpoints everywhere where people want to just take the advantage of you, cheat you, deceive you or do any kind of wrong thing against you. Such people are called as saboteurs, people who ruin stuff. Generally our reaction towards such people is that of hatred, anger, silence, disrespect and other hard feelings. How would it be if we surprise these saboteurs!!!!!!!!

You might be just wondering that this idea is strangely against the norms of normal human behaviour. Infact the title itself is in contrast trying to connect two solstitial ends. On one hand there is surprise which depicts a positive feeling while on the other is the saboteur which indicates the negative impression. When 98% of them follow the normal ordinary customs, 2% out of the crowd change the direction to create a new result and that's what this title is all about. I am damn sure that you would have heard that whenever there is any tough situation- "respond but don't react". Reaction is something that is spontaneous but response is something that you choose. Whenever there is any argument or any fight, bad feelings immediately follow the situation between the two parties. If you're one of these parties then take the way that 2% of the population will take. If you're sure that you were very clean with your intentions and actions then surprise back the opposite party which was a saboteur putting you into disgrace. Show no sign of disrespect or any hard feeling with respect to the person who actually made the mistake of putting you into trouble. Instead show a wide smiling face filled with energy. Accept the wrong done to you and work to better the situation. If possible even help the opposite saboteur to benefit from your actions. Just forget the harm done and behave as if you really never spotted the negative done to you by the saboteur. Get along with him/her as if everything is just normal and all was normal before as well. Concentrate on driving a far more better friendlier relation with the same person.

Probably the last few sentences of the previous paragraph might have confused you a little. Let me explain friends that we live in a very small world. Though the earth bears a 700 crore plus population our world is comprised of those few hundreds whom we know and interact with only. What is the point in carrying negative feelings and emotions against this small subset of the world. More than harming anyone else we are just harming ourselves. Forgive and forget and move on to make things better. The place you give for one negative emotion in your heart means the same denied for one positive emotion. Lets avoid this. The moment you surprise your saboteur with the good feelings, you also give a chance to him/her to learn a lesson. His anger can only fight with your anger but not with your sweet smile. Even that person has to lose the battle of ego clash infront of the love that you shower because his guilt of betraying you will be clearly visible in the mirror of your genuinity. All of us together contribute to the happiness quotient of this earth. Let's make our best efforts to increase it to cross the limits.

If you are happy, my intentions of writing this blog have yielded fruits. I would love to read your feedback on is.mohanbn@gmail.com
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When a smile flashes light

"Smile is a curve that sets many things straight" - What better explanation than a mathematical one for something that is so special as SMILE. May be God blessed only Karna of Mahabharatha with different jewellery all over his body at the time of birth but He din't forgive to asset everyone with the most luxurious jewellery of life called SMILE. Unfortunately Karna lost every piece of jewels that he was blessed with in due course of his life but this special gem SMILE stays with us forever until our death and also after death in some hearts and memories. Its only a choice whether you want to wear this precious element over your face alltime or save it only for special occasions.

I used to have a dream in childhood that wherever I am going I should see people all of whom would be smiling at me and wishing me. So I used to say 'Hi' to every person whom I knew on the road or on the pavement and give my best smile. 'Give respect take respect' was taught to me in school. I just extended it to 'Give smile take smile'. Having a smiling face is one of the best gifts you would have got from your parents. Thank God! that there is no eligibility criteria of marks or rank to smile at someone or to be smiled at. Smile at the security guard while entering office or school. If you know his name wish him accompanying with his name. This best combo of a smiling wishing can make the day enjoyable for him. Sound cannot travel as fast and as strong as light. Even if you are far away from a person give a wide smile if you can't or don't want to shout. That smile itself would have reached the eyes of the other person. How nice would it be when you are walking through the cafeteria and you are smiling and wishing people at every step. Probably others who don't know you might think of you as a celebrity. What's wrong in feeling like a celebrity! When just a girl's smile can make boys go mad can't your smile make a stranger a friend. Trust me I have tried and tested this and it works. I have made many friends starting just with a smile.

There is always a soothening effect of a smile. Just imagine that smile of a just born baby which is toothless. It can make you forget every worry of life for a momemt. Lets continue this string of moments in life. Perhaps there will be certain times when you are really down and not even able to lift your cheeks. That is the time the seeds which you would have sown earlier reap the fruits. The moment you see a person he will smile at you first because he knows that's your special trait. 'For every action, there is an equal and opposite reaction' as Newton says. So that smile will light up the smile inside you. Especially if that person to flash the morning smile on a guy is a beautiful girl you just have to say "Subaan Allah"!!!!!!!!!!!

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