Customers love service

I myself have been a repeating customer for many businesses which have served me really well. In business you have two main streams. One is the product and the other is the service. Some create products for the customers to serve them while some provide services directly to the customer. Some businesses combine both of them by offering you services to their products. Steve Jobs was one man who always focussed on giving maximum user satisfaction in the usage of any of the apple devices. The key here is the customer's satisfaction.

No matter how wonderful your product is, if the customer is not treated well when s/he comes to you for the purchase then you won't get the sale. Sometimes in spite of knowing that a better product is available somewhere else customers prefer to go back to those vendors who served them well during their previous purchases. This is quite natural though its against the logical reasoning of choosing a better product at a better price. The simple reason being sales do not happen over logic. Customers buy out of feelings and emotions. A very simple example for this is the purchase of clothes. Anything that you put on that can cover your body and give protection can be worn logically but the irony is people prefer to wear clothes in which they look better than what they really are. In fact wearing stylish clothes has got entangled with prestige issue nowadays. All these happy and pride feelings are just emotions without any mathematical logic. So whosoever can win the emotions of the customer through a charming service shall get the sale.

Service is all about a smile, respect and thank you. If you can serve the customer smilingly with complete respect to his/her choices and thank him/her for giving you the chance of helping him/her then you can be cent percent sure that the customer is satisfied with your service and shall come back to you for a repeated sale. Customer is the King and he needs to be served well and satisfied and he shall return to you soon and often. Shower some of your sales lessons on is.mohanbn@gmail.com

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It's yours as long as it's not exhibited

I would want to quote the simple example of Sachin Tendulkar and Steve Jobs before I jump into the details of this blog. Sachin was very passionate about cricket and started playing on the streets as a child. As time went by he started playing for his region as well and finally reached the Indian team. He was just displaying his talent whenever he went for selections. Once his talent was sufficiently exhibited it became a responsibility on him to play well as the pride of his country was at stake. So his talent was no more his alone, it became an asset for the nation and the team. Steve Jobs started the company Apple and designed computers, tablets and phones based on his idea of user interface satisfaction. Once his initial products became successful among the masses, people started expecting really quality products and out of the world design for the products from APPLE. They were even ready to wait in queue to buy its products. Once Steve Jobs technical talent was exhibited to the world no more it remained restricted to him alone, it became a hope for a better life for the world. The same trend continues with Apple company even today as well even after the demise of the great soul.

Dear friends, you are a source of unlimited bunch of talents. Don't hide it from the world. Exhibit each one of them. You are the medium chosen by God to contribute your talents for the progress of the world. The talent remains your asset as long as only you know about it. The moment it comes into the light of the common man's eye and he sees the worth and virtue of it, the talent gets shared between you and the world. From then onwards you just remain a mere source of your talent and it shall find its destination in the hearts of the world. This is what will bind you to the world just like how a drop of water in an ocean forms a part of the ocean irrespective of its individuality. So you don't have to be highly secure about your talent. Just be aware that your talent is at the service of the world and exhibit it more and more number of times to a larger audience of the world. Don't feel shy to write to me about your talents on is.mohanbn@gmail.com

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The primetime focus

We have to agree that there are innumerable distractions around us to drag us away from what we are supposed to do. Even more threatening fact is that not all distractions are bad, some are good as well, some are even better than what we are currently working on. Steve Jobs stated this perfectly - "People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully".

Even I have to confess that I lost my focus a bit from my daily blogging habit because of the 'n' number of other urgent things that needed immediate attention. But needless to say that I'm BACK. Sometimes you just miss your track only to discover it back with more clarity. So choose carefully as to what are those which you chose to focus on to complete and divert all your energy to that first. Where focus goes, energy flows and idea grows. Even if you have missed focus from those which you committed for then don't dump yourself in worry on discovering this flaw. Just get back your primetime focus back on it. The primetime means the time dedicated for the prime interest which occupies the highest position in your priority list. So bring in your focus back in the primetime to cover for all the backlogs of your commitment. The best part is that the focus shall expand to occupy each second of your primetime.

We are living in a world where we are entitled to perform a lot of roles and a wide range of activities. Amidst all these we should not lose focus from our primetime activity that builds us. Even if you lose by any chance just back to it with complete rhythm using the concept of primetime focus where in you convert all your time available to primetime to focus on the work that you had left unfinished.

 

I hope that your primetime focus on feedback is back on

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Common with the Lords

I was born on 14th of March,1987. 14th march is also the brithday of Albert Einstein and Aamir Khan. Whenever I think of this topic I feel really happy and there is a strange sense of greatness that I was born on the same day as these great men. Albert Einstein was a lord himself in the field of physics so is Aamir Khan in the field of cinema. I don't refer to anyone as lord comparing one to God. Lord is a symbolic word of having achieved something great in a field and to stand as an example to follow for others. This common ground of being born on the same day with these fantastic people itself motivates me to work more.

I have given an example of my own and how I feel about it here. Sometimes even you would have faced situations wherein you found certain common things between you and some great human beings. Probably one would have been a college dropout and might have just started a company. This might remind him/her about Steve Jobs or Bill Gates or Larry Ellison. Someone might have been deprived of basic education during the childhood and might come to hear of a story of another person who had undergone the same situation but still made it big in life. This might trigger an inspiration inside that person to work in the similar fashion to achieve something big in his/her own life. Just these common points between a normal individual and a big achiever can be the bridges for tranfer of inspiration. Its great to discover such common grounds and derive inspiration from them.

Each one of our lives are completely unique. No two individuals can have the same line of life lived but still there can exist few matching points between few people. This world provides the same set of challenges and difficulties to same set of people who travel towards the same destination either knowingly or unknowingly. Hence its always beneficial to find the commonness between one and another great achiever so that it can inflict a feeling of pride as well as a sense of matching upto the same achievement. Really eagerly waiting to read your comments on is.mohanbn@gmail.com
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Someone always raises the bar

Man used to use stone-made articles for his day-to-day necessities in the stone age. Someone found out a metal and then evolved the metallic age of using metals for all work. Similarly wheel was one such invention which completely raised the level of transportation used. Even though this evolution happened, why did it take ages to happen is a big question of concern. The existing people were complacent enough with the ongoing and spent years and generations through the same routine but someone came in with a new thought to raise the bar of living and hence there was a transition in the age itself.

In our daily life we can see so many such scenarios where certain standards are already set and people work and perform under the same standards. But there is always one new person who enters the existing scenario to push up the standards. He/she raises the bar of expectations. Automatically everyone else is forced to perform to these standards because it was just one more human being completely similar to them who made the elevation of change. No one lies to be at the sub-standards like in earlier times. Everyone wants to move up but the question is who takes the iniative and moves up to set an example for others. Students were meant to only study during school and college days but few men like Bill Gates, Steve Jobs, Larry Ellison, Mark Zuckerberg, Sergey Brin, Larry Page started off companies during their study time itself. Some dropped out of graduation, some continued but raised the bar of possibility of what a student can do at a young age. This is a very simple example but I am damn sure you would have noticed many such examples similar to this in your surroundings.

People often get complacent in the norm of things already set, there is always a necessity of some extraordinary person to enter the scene to break the mindset and raise the bar of thinking. The point is whether you want to be in the complacent lot or be the person who raises the bar everytime to set new standards for others to follow. Observe your own life and introspect if you are raising your level in your own eye everyday. If you don't see yourself growing on a daily basis, probably you are moving into the ordinary lot that just follows the extraordinary.

I try my best to elevate the thinking level of self and others, you can share your feedback on is.mohanbn@gmail.com
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Follow your craziness

I am born in India which is known for its unity in diversity. There are different cultures all across India. Every state has a unique language of its own. Every hundred kilometers the accent of the language changes within the same state. The food habits are different in different locations of India. Such is the strategic location of the country. Being very small in size still its known as a subcontinent in itself. I feel proud that I am born in this motherland of mine. If you just observe a currency note of India you can understand the diversity of the number of languages printed on it. I have just taken advantage of this.

I used to be really inspired and influenced when I used to watch cinemas wherein the same actor could act in different films of different languages and yet deliver super-solid performances. I definitely have to mention Dr.Kamal Hassan and Padmashri Rajnikanth who have been the highest inspiration in this regard. I used to feel that being multilinguistic meant being multi-talented. I was caught with this craziness of learning different languages and I started executing the same. I started watching films of different languages, started repeating the dialogues of the hero, learnt byheart some of the lyrics only to increase my multilinguistic skills. Friends around me started pulling my leg, ridiculed against this not-so-common-hobby. Some even said that I was killing the other language by trying to learn it. It hurt when those words were spoken but I didn't give up but continued the same. As a result of this craziness of mine, I learnt speaking in Telugu by the time I completed 2nd year of my graduation, by 3rd year completion I had a hold on tamil, by the end of 4th year I could handle a simple conversation in malayalam. I had no idea what this craziness would yield me in future but I was sure of only one thing that following the same was keeping me happy. Since being happy itself is the purpose of life I continued my craziness.

I thank God today for giving such a craziness to me because today this multilingual ability of mine stands as my asset for my career of inspirational speaker. I had wathed a video of Late.Steve Jobs who had mentioned that for succes you need to be crazy because any sane person will give up when he has no logical reason to follow. Only a crazy person would still retry to reach success. Hence endorsing his words I would like to share with all my dear readers to just identify your craziness and follow it irrespective of the criticism around because you never know what God has to offer. Your craziness might be the key to your life's treasure.

I am even crazy about learning from the feedback of my lovely readers on is.mohanbn@gmail.com
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Let's make things happen

With the advance of technology and science the world is just getting into more chaos than getting streamlined. Certain aspects are getting easy while having their negative impact on other merits. A very simple example for this is more and more people are surrendering to obesity, diabetes, high blood pressure just because they are using easier means of commutation and daily work because of which they are unable exercise their body. Not just at an individualistic level even at the global level things are not happening in a smooth manner. Most of the population is confused between what to prioritise in life. In this confusion of life people are failing to recognise the consequences of their ignorance and negligence. Many of them are lost in finding the solutions to their own life problems. So a very of few of them are left to strive to make this globe  a better place to live in. Amidst the ongoing politics, cold wars, terrorism, natural calamities people are finding it difficult to escape from the tough challenges posed by the society. Man today is trying to just safeguard himself than thinking about how he could be the reason to release other man of the fear of security. Though people have lost faith in finding good happening around them either in relationships or business or in the society few great leaders have evolved to restore this faith in the masses. I would like to salute some of these living legends namely Bill Gates, Richard Branson, Steve jobs, Warren Buffet and many of them who have just not made it big in business but also have taught the world how the business success can be utilised for the betterment of the society and the planet.

I would like to urge my dear reader to come out of complacency and the disbelief that this country or the planet can't get any better. Its time for people like us to take action. Being educated we can clearly understand the problems that have been eating our society and think of solutions for the same. I don't expect a college going student to go and donate millions for the upliftment of the poor. I ask not just the youth but the entire population of common man 'What is that stopping us from coming out of our comfort zone to make a difference in this world?' Let me assure you friends that the leaders and visionaries are very few in numbers on this earth. More than 99.99% of the global population is the common man category who has just assumed that a common man can make no difference to the world. If this huge population is sitting silent and ignorant of the ongoing events then definitely its difficult to see a better future even if hundred extra Bill Gates or Steve Jobs arose. I being a common man would like to ask my reader who is a fellow common man that if all the common men got together towards a vision of seeing a beautiful future for our next generation would it be impossible? Definitely not! Let's take up small initiatives to make things happen instead of waiting for someone to rise to the position of a leader and then lead us. Let's spread the message of peace, cleanliness, love, trust, respect and leadership in everyone around us. Let's look for opportunities where in we can contribute our little bit towards the betterment of the society and the globe.

A simple act of ours to donate a meal to a needy person can reduce the hunger quotient of this world. If students in a class can just contribute one rupee each, it could buy the text books for a poor kid. If we stop throwing waste around and educate the people around us also to do the same, it can reduce the infections and diseases and increase the rate of healthier earth. If we just stop complaining about the bad qualities of a person and start appreciating the good in everyone, it will spread the thoughts of positivity throughout the universe. If everyone of us can just keep smiling always at each other it can reduce the more than ninety percent of ego clashes, emotional and health disorders. If we just shared our knowledge and wisdom with people around us, I am damn sure that this world will have a fairly high intellectual population. I have shared my message with you beloved reader and I believe you will help me to pass on this message to more of them out there.
Sincerely waiting for your feedback on is.mohanbn@gmail.com
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