Customers love service

I myself have been a repeating customer for many businesses which have served me really well. In business you have two main streams. One is the product and the other is the service. Some create products for the customers to serve them while some provide services directly to the customer. Some businesses combine both of them by offering you services to their products. Steve Jobs was one man who always focussed on giving maximum user satisfaction in the usage of any of the apple devices. The key here is the customer's satisfaction.

No matter how wonderful your product is, if the customer is not treated well when s/he comes to you for the purchase then you won't get the sale. Sometimes in spite of knowing that a better product is available somewhere else customers prefer to go back to those vendors who served them well during their previous purchases. This is quite natural though its against the logical reasoning of choosing a better product at a better price. The simple reason being sales do not happen over logic. Customers buy out of feelings and emotions. A very simple example for this is the purchase of clothes. Anything that you put on that can cover your body and give protection can be worn logically but the irony is people prefer to wear clothes in which they look better than what they really are. In fact wearing stylish clothes has got entangled with prestige issue nowadays. All these happy and pride feelings are just emotions without any mathematical logic. So whosoever can win the emotions of the customer through a charming service shall get the sale.

Service is all about a smile, respect and thank you. If you can serve the customer smilingly with complete respect to his/her choices and thank him/her for giving you the chance of helping him/her then you can be cent percent sure that the customer is satisfied with your service and shall come back to you for a repeated sale. Customer is the King and he needs to be served well and satisfied and he shall return to you soon and often. Shower some of your sales lessons on is.mohanbn@gmail.com

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The passing time

1440 minutes of a day sometimes feels very less for us. We are piled upon with responsibilities and work right from the time we wake up till the time we get back to bed. Its so difficult to complete all the day's work within a day. Hence many extend their days into nights as well. Students study extra hard until midnight, people work overnight to meet completion before the deadline. The time is just passing by all the time. Time is so eternal and consistent that it takes no break whatsoever. Inspite of working continuously for hours together some achieve more while some achieve less.

The reason for the difference in result for the same input of time is the efficiency in usage of time. I still remember an example of one of my seniors in my college who had to take an appointment to meet his own father. I don't want to get behind the emotions of this statement but let's accept the truth that some people are really busy where every minute, every second of their's counts. Do we have a tight schedule like this? is the question. Some might feel 'yes' because we need to get up early in the morning, get ready, reach our college/office, come back in the evening to finish off the pending tasks of work or study or home and go back to sleep to wake up early next morning again. If you feel this is the busy schedule due to which you cannot really do all that you want then you are absolutely wrong. The time we spend in bus just travelling is a passing time. The time that we take to walk slowly towards our classroom or cubicle in office is a passing time The time that we spend to watch a good song on the TV amidst our work our study is the passing time. The time that we spend to just get out of the house to take a walk in the balcony and see who's on the road is a passing time. The time that we spend on talking about others with our pals is the passing time. There can be countless such examples of passing time where only the time is passing by the next hour and we are stagnant at the same state of life doing things which won't help us move even an inch forward in our lives. This is where we lose the efficient usage of time where the successful people take a victory over.

There is no offence to anyone who loses time in any of the above manners. It is quite natural until we understand the preciousness of time and planning. More important of all is the desire to utilize every moment of life to reach faster towards our dreams. One with no purpose of life and no goals just passes all the time day dreaming and blaming that nothing can happen in life. Friends! once again I stress upon the best usage of time. All the best!!!!!!!
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